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Our Return Policy
If you ordered the wrong part, return it within 30 days of invoice date and pay no restocking fee. Restocking fee for returns after 30 days is 15%. If we erred in a shipment, we will email or fax a prepaid UPS return label to you. Otherwise, shipping costs are your responsibility.

Here is how to return your item(s).

1. Call us at 800-496-7278 (310-410-4200) to get your Return Authorization Number. Returns are not accepted without an RA number.
2. The Customer pays freight both ways for parts returned due to customer error.
3. Carefully pack the parts you are returning to avoid shipping damage (No refunds are given for parts damaged during shipping).
4. Be sure the parts arrive within 30 days from invoice date to avoid restocking fees.
5. Returned items must be in new conditon, in their original packaging and must include any paperwork and accessories included when purchased. Any alternation or damage to the item(s) may void your refund. Returned items are evaluated when received and any refund is tendered at the discretion of National Gym Supply. Allow up to two weeks for your refund or credit to be processed.